It is important that we work together to make the viewing process as safe as possible for everybody involved. With this in mind we have introduced a list of safe viewing guidelines to help both homeowners and viewers throughout the viewing process.

Our aim will be to minimise the amount of physical contact required, by introducing virtual video tours and using social media platforms which are available to us to streamline the viewing process.

Our viewing safety guidelines

This guidance is for property owners, occupiers and viewing customers who are viewing a property through ourselves.

If for any reason you are unable to comply with the guidelines set out below, please do inform our office as soon as possible.

Viewing Guidance for the public wishing to view a property

  • Viewers must be wearing gloves and a facemask when they attend the viewing.
  • The number of persons attending a viewing should be a maximum of 2 and they must be from the same household.
  • If you have a child or children these should ideally not be present, if this is unavoidable then one person will be required to look after the child outside the property whilst the other adult walks around it. The adults will then switch roles and the other adult will then look at the property.
  • Viewers should not touch any surface or anything else at the property. This includes opening kitchen cupboards and appliances. All doors and windows will be opened by us for you before you arrive at the property.
  • You should respect social distancing and keep at least 2 metres away from our staff member.
  • The walk around the property should be conducted as soon as possible, without being rushed. We will invite you outside the property to respect social distancing, to have a conversation and answer any questions you may have after you have looked around the property.

Viewing Guidance for vendors, landlords or tenants carrying out viewings.

  • We recommend that you wear appropriate PPE equipment whilst carrying out the viewing.
  • Viewings will only be by appointment, should anyone knock on your door and request access you should decline and direct them to ourselves.
  • All doors and windows should be opened by you before the viewers arrive at the property.
  • Viewers should be wearing gloves and a facemask when they attend the viewing.
  • The number of persons attending a viewing should be a maximum of 2 and they must be from the same household.
  • If the viewers have a child or children these should ideally not be present at the viewing. If this is unavoidable then one viewer should look after the child outside the property whilst the other adult walks around it. The adults should then switch roles and the other adult should then look at the property.
  • Viewers should not touch any surface or anything else at the property. This includes opening kitchen cupboards and appliances.
  • Social distancing should be respected at all times, at least 2 metres distance.
  • The walk around the property should be conducted as soon as possible, without being rushed. We suggest that after the viewing you should all stand outside (if at all possible whilst respecting social distancing) to have a conversation and answer any questions that the viewers may have.
  • Once the viewers have left you should thoroughly clean all surfaces in accordance with https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcaresettings/covid-19-decontamination-in-non-healthcare-settings